Refund policy

At The Sairee, customer satisfaction is our top priority. Please read our return and refund policy carefully before placing an order.

📦 Product Checking Policy

Customers are required to check the product in front of the delivery person at the time of delivery.

🔁 Return & Exchange Policy

• If there is a valid issue with the product (such as damage, defect, or wrong item), the product must be returned or requested for exchange immediately in front of the delivery person.
• Customers must inform the delivery person at that time and hand over the product for return or exchange.

❌ No Return After Delivery

• Once the delivery person leaves, the product will be considered accepted by the customer.
• No return or exchange requests will be accepted after delivery is completed.

🔄 Exchange Conditions

• Exchange is only applicable for valid issues such as damaged, defective, or incorrect products.
• The exchange request must be made in front of the delivery person at the time of delivery.

💰 Refund Policy

• Refunds are only applicable if the product is returned immediately at the time of delivery due to a valid issue.
• Refund processing time may vary depending on the payment method.

📌 Important Notes

• Customers are strongly advised to check the product carefully before accepting delivery.
• Claims made after the delivery is completed will not be accepted.

Thank you for shopping with The Sairee!